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Resources

Below you will find helpful information on the following:

  • Help Desk
  • Email & Network Accounts
  • Google Apps and Security
  • Internet Access and Wi-Fi Hotspots
  • Phone and Voicemail Systems

Help Desk

All technology users have different but related needs, so the members of IT work together to support all users.  The most direct and efficient way to request help is by submitting a Help Desk request at https://helpdesk.lvjusd.k12.ca.us

For technical help with a wide variety of equipment and systems, such as computers, projectors, email, and network problems please submit a Help Desk request for technician support.  For training needs, such as Google Apps, BYOD, and email, submit a Help Desk request under Request Type - Training.

For more information and guides please visit the LVJUSD Intranet at http://intranet.lvjusd.org (login required).

help desk user guide


Email/Network Accounts

After your account has been created and you have received your username and temporary password, you're ready to log in for the first time. Users will be required to change their password the first time they log in.

      Password Requirements & Guidelines

The Livermore School District has transitioned to Gmail only.  LVJUSD Gmail accounts end in "lvjusd.org"

New to LVJUSD Email & Intranet Guide


Google Apps

All staff and students have Google accounts as part of G Suite for Education (formerly called Google Apps for Education).  G Suite is a set of productivity tools for communication, facilitating collaboration while increasing creativity, critical thinking and research skills for students.  

how to use G suite learning center

G Suite Privacy & Security information


Internet Access

Low/No Cost Internet

Wi-Fi Hot Spot

  • Xfinity Wi-Fi hotspots across the country are available to anyone for free – including non-Xfinity Internet subscribers. 

  • For a map of Xfinity Wi-Fi hotspots, visit www.xfinity.com/wifi

    • Once at a hotspot, select “xfinitywifi” from the list of available networks.

    • Xfinity Internet customers can sign in using their Xfinity ID and password to be automatically connected to Xfinity Wi-Fi hotspots in the future.

    • Non-Xfinity Internet subscribers can connect by clicking the Accept & Connect button. 

    • Non-subscribers can renew their complimentary sessions every two hours. 

Note: If users do not see the Accept & Connect button and are instead asked to sign in using their Xfinity ID and/or password, they may be attempting to access an Xfinity Wi-Fi Home hotspot, which have not been opened. 

click here for more information on xfinity wifi hotspots


Phone Tips & Guides

Below you will find a phone and voicemail reference guide to help familiarize you with the phone system.

phone quick start user guide & faqs

cisco unity voice mail reference guide