Resources
Below you will find helpful information on the following:
- Help Desk
- Email & Network Accounts
- Google Apps and Security
- Internet Access and Wi-Fi Hotspots
- Phone and Voicemail Systems
Help Desk
All technology users have different but related needs, so the members of IT work together to support all users. The most direct and efficient way to request help is by submitting a Help Desk request at https://helpdesk.lvjusd.k12.ca.us.
For technical help with a wide variety of equipment and systems, such as computers, projectors, email, and network problems please submit a Help Desk request for technician support. For training needs, such as Google Apps, BYOD, and email, submit a Help Desk request under Request Type - Training.
For more information and guides please visit the LVJUSD Intranet at http://intranet.lvjusd.org (login required).
Email/Network Accounts
After your account has been created and you have received your username and temporary password, you're ready to log in for the first time. Users will be required to change their password the first time they log in.
The Livermore School District has transitioned to Gmail only. LVJUSD Gmail accounts end in "lvjusd.org"
Internet Access
Low/No Cost Internet
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Comcast Internet Essentials Program offering low cost high speed Internet for qualifying households.
- Free T-Mobile Wi-Fi hotspot device with 100GB/year data line for 5 years per household with at least one k-12 student in the National School Lunch Program.
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Emergency Broadband Benefit Program - If eligible, your household can receive up to $50 per month discount on your Internet service.
Wi-Fi Hot Spot
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Xfinity Wi-Fi hotspots across the country are available to anyone for free – including non-Xfinity Internet subscribers.
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For a map of Xfinity Wi-Fi hotspots, visit www.xfinity.com/wifi.
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Once at a hotspot, select “xfinitywifi” from the list of available networks.
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Xfinity Internet customers can sign in using their Xfinity ID and password to be automatically connected to Xfinity Wi-Fi hotspots in the future.
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Non-Xfinity Internet subscribers can connect by clicking the Accept & Connect button.
- Non-subscribers can renew their complimentary sessions every two hours.
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Note: If users do not see the Accept & Connect button and are instead asked to sign in using their Xfinity ID and/or password, they may be attempting to access an Xfinity Wi-Fi Home hotspot, which have not been opened.